Lumora Intelligence · Managed front desk for med spas

She turns treatment questions
into consultations.
Never into promises.

A med spa loses money on unqualified bookings, and loses far more on promises the clinic then has to walk back. Romy does neither. She answers every call, converts the caller's own words into a booked consultation, collects your approved pre-screening as flags for the clinician, protects the room, the device and the numbing time — and never once assesses, reassures, estimates units, or names a product.

Pick the clinic you run

Call Romy: (365) 360-2570
Never diagnoses Never estimates units Never names a product or medication Escalates every reaction, immediately
We build herYou talk us through your catalogue and your boundaries. We script, integrate and test. Nothing for you to set up.
We run her24/7 monitoring and unlimited changes. New device, new provider, new policy — you text, we do it.
We meet monthlyA real specialist, on a call, showing you consultation conversion and making her better.
R
Incoming call Tuesday, 8:42 PM
Ready
Hear a price question become a booked consultation 0:00 / 0:44 · recorded demo
Press play. The transcript builds
as the call happens.
Recorded demo. Voices synthesized, clinic fictional. Your Romy uses your catalogue, your providers, your prices and your clinical boundaries.
Aesthetic consultation
Neuromodulator
Dermal filler
Skin boosters
Filler review
Laser hair reduction
Test spot
IPL photofacial
Fractional resurfacing
RF microneedling
Microneedling
Medical-grade peels
Dermaplaning
Vascular lesions
Pigment correction
Skin imaging
Numbing time
Post-treatment buffer
Package sessions
Two-week review
Aesthetic consultation
Neuromodulator
Dermal filler
Skin boosters
Filler review
Laser hair reduction
Test spot
IPL photofacial
Fractional resurfacing
RF microneedling
Microneedling
Medical-grade peels
Dermaplaning
Vascular lesions
Pigment correction
Skin imaging
Numbing time
Post-treatment buffer
Package sessions
Two-week review
0%

of inbound calls go unanswered at the average small business when staff are busy. Your providers are behind treatment-room doors all day.

0%

of clients book with whichever business responds to them first. In aesthetics that first response is worth thousands, not hundreds.

0%

of inbound volume lands after hours, which for a med spa is exactly when people research treatments and work up the nerve to call.

$0

a year for one full-time front desk in Canada. One person, one shift, and one inconsistent answer to every clinical question.

Not a video. She is answering right now.

Don't take our word for it. Go try to break her.

Romy is live on a real line running a full med-spa build. Push her the way a real caller would. Ask how many units you need. Ask if you are a good candidate. Ask her to skip the consultation because you have had it before. Name a product brand. Tell her your wedding is in ten days. Tell her something feels wrong after a filler appointment and watch what she does.

Option one · from your phone

Call Romy

(365) 360-2570

She answers on the first ring, at midnight, on a Sunday, and while every provider is behind a treatment-room door. This is the same build your clinic would get.

Standard call rates apply.
Option two · right here in this page

Talk to her in your browser

No phone needed. Your browser asks for microphone access, then you are straight into a live conversation with the same assistant. The transcript appears as you speak. Try switching language mid-sentence.

Uses the voice button in the bottom-right corner of this page. Works best in Chrome, Edge or Safari.

Please read before you call. The clinic she answers for — Romy Aesthetics, and every provider, price, opening, device and policy in it — is fictional, and exists only for this showcase. Every booking, deposit, photo link, intake form and message she describes happens inside that conversation and nowhere else: no real calendar, card, chart, phone or inbox is touched. She will tell you exactly that if you ask her directly. Nothing you say to her reaches a real business, and nothing she does reaches a real system. On a client deployment, the identical workflow is wired to the clinic's own booking, payment and messaging systems.

Built for aesthetics, not for "salons"

Six things a generic AI receptionist gets dangerously wrong.

Every other trade can survive a receptionist who improvises. Yours cannot. In a med spa the front desk sits directly on top of your clinical liability, your device utilisation and your consultation funnel — and a generic booking bot fails at all three on the same call. Here is the difference, in her actual words.

01 · Consultation conversion

Every treatment question becomes a consultation.

This is the single most valuable thing she does. A caller does not ring up asking for a consultation — they ring up asking what something costs, or whether it works. A generic bot answers the question and loses the client. A weak front desk answers it wrongly and books a treatment that should never have been booked. Romy converts it: what the clinic offers, what it runs, and the consultation as the next step — with the concern, the goal, the timeframe, the history and the photos all attached before the visit.

Caller"How much is Botox for my forehead?"
Romy"It is twelve dollars a unit, and most people's first area lands somewhere between two-fifty and three-fifty. Your nurse confirms the number with you at the appointment, before anything starts. The consultation is no charge — Thursday at 5:30 or Saturday at 11?"
Your highest-intent callers stop leaking to whoever answered faster.
02 · The clinical boundary

She is the front desk. She never speaks as a clinician.

She will not decide a treatment is appropriate, rule anything out, interpret what a caller describes, predict a result, estimate how many units or sessions someone needs, or say a treatment is safe for them. Not when pushed, not when flattered, not when a caller insists their last clinic said it was fine. She does not name a product brand by voice, because that is clinic policy. She does not multiply units by price. She does not look at a photo and offer an opinion. This boundary is not a setting. It is the build.

Caller"Just tell me — would I be a good candidate for filler?"
Romy"I genuinely can't answer that one, and I'd rather say so than guess. That's exactly what the consultation is for, it's no charge, and I can text you a link for photos beforehand so the nurse has already seen them. Want me to find you a time?"
Not one promise for your provider to walk back at the chair.
03 · Adverse-reaction escalation

The call you cannot afford to handle badly.

Somebody rings at 7 PM and says something looks wrong after their filler. Everything else stops. She does not diagnose it, does not reassure, does not say it is probably normal, does not suggest ice or massage or anything at all to do at home, and does not name a single medication — not even if the caller names one first. She asks the two questions she needs, sends it straight to your on-call clinical line with the full summary, and gives the emergency instruction where the signs warrant it.

Romy"I want to get you to our clinical team right now rather than have you wait on me. I'm sending this straight to the on-call provider with everything you've told me, and someone will call you back on this number. If it gets worse before they reach you, or you have any trouble breathing or any change in your vision, call 911."
Consistent, documented, defensible — on every call, at every hour.
04 · Room, device & numbing math

A booked hour is a real hour.

Your laser platform is the most expensive thing in the building and it runs one treatment at a time, clinic-wide. Numbing occupies your recovery lounge and it has a capacity. Resurfacing needs thirty minutes of numbing before and thirty of turnover after, and the whole block has to finish before closing. Romy verifies every one of those before she offers a single time — licence, room, device exclusivity, lounge capacity, numbing, turnover, closing time — and she tells the caller the arrival time and the treatment time separately, so nobody turns up thirty minutes late for their own numbing.

Romy"Thursday works — come in at one for numbing, and your treatment starts at one-thirty and runs to two-thirty. I've put both times on your confirmation so there's no confusion on the day."
No double-booked laser suite. No block that runs past closing.
05 · Pre-screening as flags

Your provider walks in already informed.

She collects your approved screening set on the call — recent sun or self-tanner, oral acne medication, anything affecting bleeding, injectables in the area in the last four weeks, dental work coming up, actives on the skin, cold sore history, anything active in the treatment area — and attaches every answer as a flag. She never assesses one, never says a flag disqualifies anyone, never says it does not matter, and never repeats a medication name back. She never asks about pregnancy; if a caller raises it, she books the consultation and notes it, and says nothing else. She is the scribe. Your clinician decides.

Romy"Couple of quick things so Renata has what she needs before you come in — any sun, tanning bed or self-tanner on the area in the last two weeks?"
Caller"I was in Mexico three weeks ago."
Romy"Thanks, I'll note that for the nurse."
You stop discovering a contraindication at the chair.
06 · Timing policy, enforced

Nobody gets injected ten days before their wedding.

The moment a caller mentions a wedding, a shoot, a trip or any date they are working toward, she applies your timing policy before offering anything: no first treatment and no injectable inside two weeks of the event, no resurfacing, microneedling or peel inside four weeks, laser mapped backwards onto its interval. She holds the test-spot rule the same way — forty-eight hours before any first laser, no exceptions — and she will not shorten an interval, even when asked directly. And she delivers all of it as service, not as a refusal.

Romy"Your wedding's in ten days, so we wouldn't do injectables that close — the clinic keeps a two-week window. What I'd do is book you the hydrating facial the week before, and put the consultation in now so you've got a plan for after. Want me to set both up?"
The complaint you would have had in three weeks never happens.
Easier to hear than to read about. Push her the way a difficult caller would. Ask her to estimate your units. Ask her to skip the consultation. Thirty seconds will tell you more than the next five thousand words on this page.
The section no other vendor will show you

What she will never say — and what she says instead.

Ask any AI receptionist vendor for their forbidden-phrase list. Most do not have one, because most were built for restaurants and dentists and then pointed at aesthetics. Here is ours, in full. Every line on the left is a sentence that costs a med spa money, a complaint, or a regulator's attention. Every line on the right is what your Romy says instead, on every call, at every hour, in every language.

She will never say What she says instead
"You'd be a great candidate for that."
"Whether it's the right thing for you is exactly what the consultation is for — and it's no charge."
"You probably need about 20 units, so around $240."
"It's twelve a unit and a first area usually lands between two-fifty and three-fifty. Your nurse confirms the number before anything starts."
"That sounds normal, nothing to worry about."
"I'm sending this straight to the on-call provider with everything you've told me, and someone will call you back on this number."
"Try some ice and arnica and see how it looks tomorrow."
Nothing. She names no medication, product or home remedy — ever, for any reason, even in an emergency, even if the caller names it first.
"Yes, we use [brand name] here."
"I know the one you mean — which product we use is something the nurse goes through at the consultation, since it depends on the plan."
"You've had it before? Fine, I'll book you straight in."
"Since it's your first time with us, our nurse does a quick 30-minute consult first. It's free, and she can often treat the same visit if everything lines up."
"Your forehead? Oh I completely understand, mine's the same."
"I hear you. The consultation is where our nurse goes through that with you properly. Let me find you a time." No comment on anyone's appearance, ever.
"Most people see results in about a week and it lasts four months."
No guarantee of a result, a session count, longevity, permanence, downtime or comfort. Aftercare comes from the provider's written sheet, and she points to the sheet.
"Send me a photo and I'll tell you what you need."
"I don't assess photos — they go straight to Renata, and she'll go through them with you." She confirms receipt and tags the file. Nothing more.
"I can squeeze you in three weeks early, just this once."
"The clinic books that at four weeks minimum — I can do the 22nd or the 24th." No shortened interval, no extended expiry, no waived deposit, no discount. Every exception is a human.
"Sure, we can do a group injectable evening at your place."
"Injectables are done in-clinic, one client at a time, with a consultation for each person." Never negotiated, however the caller frames it.
"Just read me your card number and I'll take the deposit."
"Please don't read that out — the secure link handles the payment." She never takes card details, health-card numbers or a medication list by voice.
Why this list is the product. Anyone can rent a voice that books appointments. What takes a build is a receptionist that holds a line under pressure — when the caller is insistent, upset, flattering, in a hurry, or convinced that another clinic already told them yes. Romy holds it the same way on call four hundred as on call one, and we tune that boundary with you every single month.
Where generic booking bots quietly cost you money

A booked hour is not an hour. She is the only one doing the real math.

Numbing happens before. Turnover happens after. Both occupy a room. Your laser platform runs one treatment at a time across the whole clinic. Every generic booking tool ignores all of it, books the treatment window, and leaves you to discover the collision on the day. Romy verifies licence, room, device exclusivity, recovery-lounge capacity, numbing, turnover and closing time before she offers a single option.

Fractional resurfacing · 1:00 PMWhat a generic bot thinks it booked
TREATMENT · 1:00–2:00
SHOWS AS FREE · 2:00–3:00

It offers the 2:00 to the next caller. The laser suite is already committed. Somebody finds out at 2:05.

The same appointmentWhat it actually occupies
NUMBING · 1:00
TREATMENT · 1:30–2:30
TURNOVER · 2:30

Two hours of the provider, ninety minutes of the laser suite, and thirty minutes of the recovery lounge. Romy consumes all of it, and tells the caller: arrive at one, treatment starts at one-thirty.

RF microneedling · 12:30 PMDifferent numbers, same discipline
NUMBING · 12:30
TREATMENT · 1:00–2:15
TURNOVER

Thirty minutes numbing, seventy-five treating, twenty turning over. She will not offer this block on a Friday or Saturday afternoon at all, because the full block does not finish before closing.

Injectables, multiple areas · Thursday 5:30 PMThe after-work slot that actually fits
TREATMENT · 5:30–6:15
TURNOVER · 6:15–6:30

Offered on Thursday because Thursday closes at eight. Never offered on any other day, because nothing else runs that late — and she knows that without being reminded.

Numbing — occupies the recovery lounge, capacity two Treatment — provider, room and device Turnover — room and device, non-negotiable

One laser, clinic-wide

If your technician is in the laser suite, no other provider can run laser or IPL at that time — even if their own column looks empty. She holds that exclusivity across the whole schedule, every time.

Recovery lounge capacity

Numbing needs a seat, and there are only so many. Two clients numbing at once is fine; three is a person standing in your hallway. She counts them.

Late arrivals, without shortcuts

Ten minutes late and the block still fits, she keeps it. Beyond that she reschedules. She will never shorten numbing, treatment, observation or turnover to rescue a schedule, and she never offers a "quick version" of anything.

The 7:40 call

One call a year justifies the whole thing.

It is twenty to eight on a Tuesday. A client who had filler last week rings the clinic because something about her cheek does not look right to her, and she is frightened.

Voicemail takes a message that nobody hears until Thursday. A general-purpose booking bot tries to be helpful, which is the worst available outcome. And a front desk three weeks into the job says the thing people say when they do not know what else to say: that it is probably nothing.

Here is the whole call instead.

Tue 7:41 PM · recorded & transcribed
Caller"Hi — sorry to call so late. I had filler on Tuesday and the skin under my cheek has gone a bit pale, and it's aching. Is that normal?"
Romy"Let me get the two things I need. When was the treatment, and what are you noticing right now?"
Caller"Tuesday afternoon. It's kind of blotchy now, and it's more sore than it was yesterday."
Romy"Thank you. I want to get you to our clinical team right now rather than have you wait on me. I'm sending this straight to the on-call provider with everything you've told me, and someone will call you back on this number. If it gets worse before they reach you, or you have any trouble breathing or any change in your vision, call 911."

Now look at what is missing. She offered no opinion on what it might be. She did not say it was probably fine, did not call it a reaction, and did not reach for ice or arnica — she would not name one even if the caller had named it first. She asked two questions and stopped. No booking was taken for the rest of that call, nothing was upsold, and no review request went out afterwards. Your on-call provider got the whole thing in writing before the client had put the phone down.

The whole front desk, not a booking bot

Twelve more things she does that your phone currently doesn't.

Booking the consultation is the visible part. The revenue is in everything around it: the package session nobody offered, the released laser slot nobody refilled, the deposit nobody took on a two-hour room booking, the client who never came back after session three, and the missed call nobody followed up. All of it is included, at every price.

01 · Natural-language booking

She books the way people actually talk

No menu tree, no "press one". A caller describes an outcome in their own words — not a service name — and she resolves it into the right next step, the right provider, the right room and a real slot.

Caller"I've been thinking about doing something about my jawline before my sister's wedding in the spring."
02 · Treatment-plan continuity

She leads with sessions remaining and the next window

This is where package adherence and lifetime value actually come from. She states three things together, every time: sessions remaining, expiry date, and the next approved booking window — and she offers it before the client has to ask.

Romy"You've got two sessions left on your laser package, they expire in seven months, and the next recommended window opens September 15. Want me to put something in that week?"
03 · Deposits on high-value room time

The no-show protection you keep meaning to enforce

A hold on every consultation, including the free ones, credited to the visit. A percentage deposit on every long treatment and every booking that ties up a device. Sent by secure link during the call — she never takes a card number by voice, and interrupts if a caller starts reading one out.

Romy"There's a fifty-dollar hold on the consultation that comes right off your visit — it just keeps the spot. I'll text you the secure link now."
04 · Qualified cancellation fill

A released slot only goes to someone who can actually take it

When a two-hour laser booking cancels, she works your waitlist — but only offers it to clients whose consultation and test spot are already complete, whose block fits the freed time, and whose provider and device match. Offering it to anyone else just creates a second problem.

Romy, outbound"Good news — a 4:00 just opened with Yasmin on Wednesday and it fits your laser session. Want it?"
05 · Missed-call recovery

No consultation call dies on the floor

Every missed call triggers an immediate text that keeps the caller's context, so they resume where they stopped instead of starting over. For a med spa this matters more than almost anywhere: a missed consultation call is a treatment plan that never starts.

Text, sent in seconds"Sorry we missed you at the clinic. Would you like to book, change an appointment, or ask a question?"
06 · Provider continuity

She keeps clients with their injector

Continuity matters more in aesthetics than in almost any other trade, and she treats it that way. She recalls the usual provider, the treatment, the plan position and the preferences you have approved — and when that provider is away she explains the match rather than silently reassigning.

Romy"Renata's away that week. Yasmin injects the same areas and can pull up Renata's notes, or I can hold Renata's first opening the week after. Which do you prefer?"
07 · Intelligent human handoff

She hands over with the whole story attached

Corrections, dissolving, complaints, refunds, policy exceptions, parties of five or more, anything she is uncertain about — all go to a person, with a written summary carrying intent, treatment, date, urgency and the single unresolved decision. Nobody makes the client repeat themselves.

Handoff summary"Client had filler with us on the 3rd, is asking about a correction and the deposit terms, callback on the number she's on."
08 · Ranges, never false certainty

She quotes honestly in both directions

Exact price where your catalogue is fixed. "Starts at" where it is not, with what moves it named plainly. And for filler, resurfacing, corrections and full-body laser: quoted after the consultation, because a guess is worse than a wait. She does not discount, waive, bundle, price-match or extend anything.

Romy"I genuinely can't give you a number that would be right — the nurse can, in about thirty minutes and at no charge. Let me get you in."
09 · Photo & intake collection

Your provider has seen the photos before the client sits down

A secure link texted during the call for every consultation, correction case and package start, with your approved photo guidance. Intake sent the same way. She confirms receipt and tags the file to the provider by name — and never describes, interprets, compares or claims to look at an image.

Romy"It means Renata's already looked at them before you sit down, so you get the whole thirty minutes on the plan instead of the paperwork."
10 · Exact prep and aftercare

The right instructions for the exact treatment booked

Shave twelve to twenty-four hours before laser, do not wax for four weeks. No sun or self-tanner for two weeks. Pause retinoids for the stated window. Arrive thirty minutes early for numbing. Sent automatically, from your approved text, with zero front-desk variation — and always pointing to the provider's written sheet first.

Romy"Your test spot has to be at least 48 hours before, and I've put your prep in the confirmation."
11 · Every language

Answered natively, in the language they called in

Portuguese, Mandarin, Cantonese, Arabic, Vietnamese, Korean, Spanish, French, Farsi, Russian, Punjabi, Tagalog and dozens more. She detects it from the first sentence and switches mid-call when the caller does. Same prices, same policies, same clinical boundary. Your notes and reports come back in English.

Caller"Boa noite — vocês fazem preenchimento? Queria marcar uma avaliação."
12 · Complaints intercepted

Unhappy feedback reaches a manager, not Google

She sends a review request only to clients who had a good visit. A caller who reports an unhappy result gets no review request at all — instead she books the appropriate review appointment and creates a private manager follow-up. In a business where one public review moves months of bookings, this is not a small feature.

Internal"Review request suppressed. Service-recovery follow-up created for the manager."
Owner insights · every Monday

The numbers your phone has never been able to give you.

You know your treatment revenue. You do not know your consultation conversion rate, your device utilisation, or how many high-intent callers you lost last Tuesday — because a missed call leaves no evidence. Romy makes all of it countable, and puts it on one page in plain English every week.

Romy Aesthetics — weekly summary Monday 9:00 AM · sent by your Lumora specialist
Sample report
186Calls answered by Romy
54Consultations booked on the call
68%Consultation-to-treatment conversion
9Released slots refilled from the waitlist

Funnel & utilisation

Calls answered outside opening hours41
Pre-screening completed before the visit96%
Photos received and tagged before consult44 of 54
Laser suite utilisation81%
No-show rate on device time3.1%
Package sessions booked inside window92%

Risk, gaps & lost opportunity

Event-timing policy applied — treatment deferred6
Escalated to on-call clinical line2
Asked for a treatment you do not offer11
Package sessions expiring in 30 days7
Cancellations: rescheduled inside window13
Cancellations: cost / considering options5
What we changed this week: tightened her wording on package expiry, added your new skin-booster course to the catalogue, and set the waitlist to check test-spot completion before offering a laser slot. What we suggest: eleven callers asked about a treatment that is not on your menu, and seven package sessions expire within the month — both worth a conversation on Thursday's call.

Illustrative figures, to show the shape of the report. Yours contains your real numbers, and it lands long before the invoice for the month after it — so you always see the value before you see the bill.

One trade, four very different clinics

She is built for the modality mix you actually run.

An injectables-led clinic and a laser-led clinic have almost nothing in common at the phone. Different questions, different gates, different room and device constraints, different intervals. Pick yours and see what she already knows before we start.

Showing
Romy is built for every kind of aesthetic and skin practice:
Med spasInjectable clinicsNurse-led aestheticsPhysician-led aesthetics Laser hair reductionIPL & photofacialVascular & pigment clinicsFractional resurfacing RF microneedlingMicroneedling studiosMedical-grade skin clinicsAcne & scarring clinics Cosmetic dermatologyBody contouringSkin health & imagingMembership skin clinics Multi-modality med spasClinic groupsNurse injector suitesWellness & aesthetics combos

If your clients book a provider, a room and a device, and somebody has to answer the phone to make it happen, Romy fits. Not sure where you land? It takes one call to find out.

The problem

Your highest-value callers are the ones most likely to reach voicemail.

Someone spends three weeks working up the nerve to ask about filler. They finally call at 8:42 on a Tuesday, because that is when they were scrolling. Every provider is behind a treatment-room door, the front desk went home at six, and the phone rings out. They do not leave a voicemail — nobody does about this — and by Thursday they have consulted somewhere else. Nothing about that appears on any report you have ever read.

Clinic reception counter at night showing a missed call on the phone
8:42 PM · 7 missed today
Your front desk, right now

Providers are in treatment rooms all day

Nobody can break sterile field to answer a phone. The one person who can is at lunch, on another line, or gone at six.

The price question ends the call

"How much is filler?" answered with a number loses the consultation. Answered badly, it books a treatment that should never have been booked.

Whoever picks up is improvising

A well-meaning "you'll be fine" or "that's normal" from a front desk is a promise your clinician now owns, and sometimes a complaint your insurer hears about.

The most expensive room sits idle

A cancelled two-hour laser booking is a device, a room and a provider earning nothing, and nobody has a free minute to work the waitlist.

The contraindication found at the chair

Two weeks of sun, an oral acne medication, an injectable somewhere else last month. Discovered at the appointment, the slot is already lost.

Package clients quietly disappear

Session three of six, then life happens. Nobody calls at the right interval, the sessions expire, and the client remembers it as your fault.

Speed is the whole product

The client calling you is calling three clinics.

Aesthetic clients research for weeks and then decide in an afternoon. They are not booking with the best injector — they cannot assess that from a website. They are booking with whoever picked up, sounded competent, and got them in front of a provider first.

ANSWERED LIVE 5 MINUTES 1 HOUR NEXT DAY HIGH LOW Romy answers. Consultation booked. They've called clinic two Consulted elsewhere

Swipe the chart →

Directional, not a measured statistic. The shape is the point, and every clinic owner already knows it is true.

0 seconds

Romy picks up, routes the question into a consultation, screens, takes the deposit and attaches the photos. The client never dials anyone else.

5 minutes later

Someone spots the missed call between clients and rings back. Sometimes you catch them. Often you get voicemail, because they are on the phone with the next clinic.

One hour later

They have spoken to two other places. You are now the third quote, and the third quote is a price comparison, not a consultation.

Tomorrow

They are consulted, deposited and booked somewhere else. You will never know they called.

And it works in reverse

Someone fills in your consultation form at 9:40 PM. Romy calls them back at 9:41.

Aesthetic enquiry forms are where the highest-intent leads in your business go to die. They sit in an inbox until someone has a free minute, which is never. Romy calls the moment the form lands, while they are still on your site, routes it into a consultation and books it before they open the next tab.

Clinic waiting area at night
Form 9:40 PM · Call back 9:41 PM
Outbound, included in every plan
One call, start to finish

What actually happens in two minutes.

A real enquiry, the way people actually make it. Not a menu, not a form, not "press one for bookings".

01

The concern, in their words

"I've got a work event in about six weeks and I hate how tired I look in photos. I've never had anything done."

02

She routes, she does not diagnose

No interpretation, no suggestion of a treatment, no comment on how anyone looks. First treatment means consultation, so that is what she books — and she applies the event-timing policy to the date before offering anything.

03

She prepares the provider

Concern verbatim, goal, timeframe, history, comfort range if volunteered. Your approved screening set collected as flags. Secure photo link texted and tagged. Intake form sent.

04

She secures and confirms

Deposit by secure link, cancellation policy in your words, exact prep for that visit, arrival time stated separately where numbing applies, and a full recap before anything is confirmed.

What your provider sees on Thursday morning
"Consultation at 5:30, first-time client, event in six weeks,
photos already on file, screening complete. Nothing promised."
One Romy, every front door

She answers the phone and your website with the same brain.

Not a phone tree, and not a separate website chatbot quoting different prices to the same person. One agent, one knowledge base, one clinical boundary, writing into the booking system you already run.

INBOUND Phone calls INBOUND Website chat Romy YOUR CATALOGUE ROOMS, DEVICES, BUFFERS YOUR CLINICAL BOUNDARY The booking YOUR BOOKING SYSTEM Client record FLAGS, PHOTOS, INTAKE Your clinical team ESCALATION & HANDOFF
01
Day 1

We learn your clinic

One call. Your catalogue and prices, your providers and their licences, your rooms and devices, your numbing and turnover times, your intervals, and above all your clinical boundaries.

02
Days 2–4

We build and connect

We train Romy on all of it and wire her into your booking system. Nothing for you to configure, no dashboard to learn.

03
Day 5

You and your clinician approve her

We run your real questions at her — including the ones designed to push her past the boundary. You hear her and sign off before she touches your line.

04
Every month

We keep tuning her

24/7 monitoring, a weekly report, and improvements included inside your retainer — including every boundary refinement your clinician asks for.

Run your own numbers

Here is what the phone is costing you.

Two numbers. The sliders start at typical figures for injectable clinics, so move them to yours. Aesthetic client value is high enough that most owners are genuinely surprised by this number the first time they see it.

Every call nobody picked up: after hours, while providers are in treatment rooms, during the lunch gap, on the second line.

Not one treatment. A neuromodulator client on a three-to-four month cadence, or one filler client, or one laser package.

WALKING OUT
ROMY RECOVERS
$84,000
Walking out the door every month
That is $1,008,000 a year you never see on a report.
If Romy books just 1 in 4 of them9 clients / mo
Revenue back in your calendar$21,000 / mo
Romy, Core plan$500 / mo
42x return in month one

Not every missed call is a new client, so move the top slider to the number you actually believe — the maths is only as honest as the inputs. One in four recovered is deliberately conservative. These are your figures, not a claim about results. CAD.

If that number is even a quarter right, this pays for itself in week one. Thirty minutes on a call, no obligation. We look at how your consultations actually come in, and tell you honestly whether Romy is worth it for your clinic.
The full capability set

Every feature a med spa front desk needs. All of it, switched on.

This is the full list, not a teaser. Other vendors charge more for the useful parts, or leave them for you to configure. We build all of it into your Romy and tune it every month, at every price.

Clinical safety & boundaries

The group no generic vendor has
Never assesses suitabilityNo candidacy opinion, no ruling anything in or out, no interpreting what a caller describes. Every one of those becomes a consultation.
Never estimates units or totalsPer-unit price stated, typical range stated, and the number confirmed by your injector at the appointment. She does not multiply.
Never names a medication or remedyNot a drug, not a category, not a dose, not ice or arnica — for any reason, even in an emergency, even if the caller names it first.
Never confirms a product brandClinic policy for injectables and prescription-grade products. She acknowledges the request and routes it to the consultation.
Never guarantees a resultNo result, session count, unit count, longevity, permanence, downtime or comfort level promised. Aftercare always defers to the provider's written sheet.
Never comments on appearanceShe does not agree that something is a problem, does not validate a self-criticism, and does not reassure. She books the consultation.
Never asks about pregnancyIf a caller raises it she books the consultation, notes it for the provider, and says nothing further — no reason, no safety claim, no follow-up question.
Age gates enforcedNo injectables and no laser under 18. Skin treatments only from your configured minimum with a guardian present.
Immediate adverse-reaction escalationEnds routine business, escalates to your on-call line with a full summary, and gives the emergency instruction where the signs warrant it.
Corrections routed to the medical directorPrior complications, dissolving, unhappy results from anywhere — booked with your director only, never quoted, never discussed by voice.
No injectable parties, everIn-clinic, one client at a time, consultation each. Not negotiated however the caller frames it.
Blocked-service policyOpen wound, active infection, active cold sore in the area, sunburned skin — stated as clinic policy, cleared before booking, never with a clinical reason.

Consultation conversion & screening

Where the revenue is
Consultation-first routingEvery first treatment, every concern framed as a problem, and every filler, resurfacing, microneedling, vascular or full-body laser request — always.
The consultation is a yes, not a noFramed as the fast route in, with treatment often possible the same visit where your schedule allows — never promised.
Concern captured verbatimIn the client's own words, not cleaned up or medicalised, plus goal, timeframe, history and comfort range where volunteered.
Approved pre-screening as flagsSun and self-tanner, oral acne medication, bleeding, recent injectables, dental work, actives, cold sore history, anything active in the area.
Secure photo intake, tagged by providerYour approved guidance, receipt confirmed, file tagged. She never describes, compares or interprets an image.
Intake forms sent and chasedBefore every consultation, first treatment and plan review, so the visit starts on the plan instead of the paperwork.
A yes for the not-ready callerSomeone who will not book a consultation gets offered your low-risk entry treatment or a skin assessment, instead of hanging up on nothing.
Never talked past the consultation"I've had it before, just book me" from someone with no history at your clinic still gets a consultation — said warmly, once.

Scheduling, rooms & devices

A booked hour is a real hour
Licence and service matchingInjectors, laser-certified staff, aestheticians and your medical director each get only the work they are licensed for. Never overridden.
Device exclusivity, clinic-wideOne laser or IPL treatment at a time across the whole schedule, regardless of whose column looks free.
Numbing and turnover in the mathNumbing before, turnover after, recovery-lounge capacity counted, and the whole block required to finish before closing.
Arrival time and treatment time stated separatelySo nobody arrives thirty minutes late for their own numbing, and both times are on the confirmation.
Test-spot rule enforcedRequired before any first laser or IPL, at least your configured window ahead, and never on the same day as the treatment.
Event-timing policyNo first treatment or injectable inside two weeks of an event, no resurfacing or peel inside four, laser mapped backwards onto its interval.
Intervals never shortenedNot when asked, not when pushed. She offers the first valid date instead, or the coordinator.
Combination visits validatedTwo treatments in one visit only when licence, room, device and closing time all clear — and separated by policy where they must be.
Late arrivals without shortcutsShe reschedules rather than compressing numbing, treatment, observation or turnover. No "quick version" of anything.
Series and package schedulingMultiple sessions booked forward on the correct interval, each validated independently against the grid.
Holiday and closure awarenessShe will not offer a date she cannot verify as open, and never a block that runs past closing.
Groups, only where every person qualifiesFacials, peels and laser only, each with their own completed consultation, test spot and screening, staggered where capacity requires.

Money, retention & follow-up

Where the plan either continues or quietly ends
Deposits by secure linkOn consultations and on treatments that tie up a room or a device. Never a card number by voice, and she interrupts if one is offered.
Cancellation and no-show policyYour notice windows applied consistently, deposits transferred once before the cutoff, and manager review after it.
Reschedule vs. cancellation, separatedAlways asked before acting, because one keeps the deposit and the plan position and the other does not.
Package position surfaced proactivelySessions remaining, expiry and the next approved window, offered before the client asks.
Expiring credits flagged onceNear the end of the call, without pressure. Once, not three times.
No exceptions granted by voiceNo extended expiry, transferred session, reinstated no-show, discount, bundle or waived deposit. Every one is a human handoff.
Included reviews bookedThe two-week neuromodulator or filler review and the post-treatment check-in, offered and booked as part of the plan.
Approved add-ons onlyAt most two, each with one plain reason, never repeated after a no — and never to a caller who has raised a concern or a complaint.

What you see

The part that proves it is working
Weekly owner summaryCalls answered and missed, consultations booked, consultation-to-treatment conversion, device utilisation, no-show rate on room time, package adherence, pre-screening completion, cancellation reasons and lost opportunities.
Every call recorded and transcribedSummarised in English whatever language it happened in, so you can read a whole week in five minutes.
Website chat, same brainThe widget on your site is Romy too. Same catalogue, same boundary, same booking flow, no extra cost.
Unlimited optimizationsEvery month we improve her, and any change you or your clinician want in between is a text message away.

Every one of these is included at every price, switched on and tuned for your clinic by us. There is no feature list to shop from and nothing to upgrade into.

The alternatives

The honest comparison.

Cheaper AI receptionists exist. For a med spa, the third column is the one that should decide it.

OptionWho sets it up and fixes itHolds a clinical boundaryRoom & device mathMonthly
VoicemailNobody. It just takes a messageYes, by saying nothing at allNo$0, and the client is gone
Another front-desk hireYou hire, train and cover themOnly as well as you trained them, on their best dayManually, if they remember$2,900–$3,750
Human answering serviceThem, from a generic scriptNo — and they will improviseNo$235–$1,275+
Self-serve AI receptionist appYou do. Scripts, integrations, fixesOnly what you wrote into it yourselfTreatment window only$150–$400, plus your evenings
The AI inside your booking softwareYou do, and only if you stay on that platformGeneric to their whole customer basePlatform-dependentBundled or add-on
Romy for Med Spas, by LumoraWe do. All of it, every monthBuilt as the core of the productNumbing, turnover, device exclusivityFrom $500

Swipe the table →

Market ranges in CAD, from Lumora's competitive analysis, August 2026.

Let's deal with it directly

"I found one for $150 a month."

You did. They are real and some are decent. Before you put one on a med spa line, understand what the price difference actually is, because it is not the AI.

What $150 actually buys

Software, and a login. You write the greeting. You type in every treatment, every price, every duration. You write the clinical boundary yourself, from scratch, and you find out whether it holds when a real caller pushes it at 8 PM. When it tells someone they would be a great candidate, you go hunting for the setting that did it.

What we do instead

One call, then we build her. Your catalogue, your rooms and devices, your numbing and turnover, your intervals, your escalation path, and a boundary written for aesthetics before we ever meet you. We test her against the questions designed to break her, and your clinician signs off before she answers a single call.

The honest version

In most trades the cheap option is a fair trade-off. In yours, the failure mode is not a mis-booked appointment — it is a promise on a recorded line about a medical-aesthetic treatment. If you are going to put AI on this phone, the boundary is the product. Everything else is scheduling.

You are not choosing between two AI receptionists. You are choosing between software you have to run and a front desk we run for you.

Why us

Built and run by people, not a dashboard you have to learn.

Every other AI receptionist hands you a login and wishes you luck. We build Romy for your clinic, launch her, watch her, and improve her every month. You never configure anything. Here is exactly what we commit to, in writing, before you spend anything.

Commitment 01 · Before she goes live

Your clinician signs off, not just you.

We test her against your real client questions — including the ones specifically designed to push her past the clinical boundary — and you and your clinical lead sit on that call. She does not touch your phone line until you have heard her voice, read her script and approved both. If the boundary is not exactly where your clinician wants it, she does not go live.

You approve the voice, the script and every clinical boundary. Before launch, every time.
Commitment 02 · How you are billed

Billing starts the day she answers, not the day you sign.

You do not pay a retainer through the build. The clock starts on go-live. After any initial term it is month to month with simple notice, you keep your phone number, and you see the weekly report of consultations booked and conversion long before you see the invoice for the month after it. If she is not earning her keep, you will know from your own numbers first.

No build-period billing. No lock-in after term. Your number stays yours.
Commitment 03 · After launch

If you ever open a dashboard, we have failed.

New device. New provider. A price change. A policy your clinician wants tightened after one call she did not love. A phrase you never want her to use again. You send us a text and we change her — boundary refinements included, at no extra cost, because that is the part that actually matters here. No configuration screens, no ticket queue, no change fees, no waiting for a release.

Unlimited changes, by text, inside your retainer. Monitored 24/7 by us.

We would rather you tested her than read a quote you cannot verify. The number at the top of this page is live. Call it, push her past the line on purpose, and judge us on what she does.

Built only for med spas and skin clinics
Clinical boundary approved by your clinician
Built, launched and managed by us
Every call recorded and transcribed
AI disclosure on every build
What you are actually paying for

You are not buying software. You are hiring a team.

Think of it the way a clinic thinks about managed IT. Nobody hires a person to run their phone and email systems; they pay a company to just handle it. Same idea. The AI is the cheap part, and anyone can rent a voice. What you are paying for is the build we do for your specific clinic, the aesthetics knowledge we already have so you are not teaching us your own trade, the boundary we have written and pressure-tested before you arrive, and the people who stay on it after launch instead of pointing you at a help centre.

Before launch

We interview you

Your catalogue and prices, your providers and their licences, your rooms and devices, your numbing and turnover times, your intervals, your deposit and cancellation policy, and your escalation path.

Before launch

We write the boundary with your clinician

What she may say, what she must never say, what routes to your medical director, and what ends the call and goes to your on-call line. This is the part we spend the most time on.

Before launch

We do the integration

We connect your booking system, map every service, provider, room and device, and prove a booking she makes lands exactly where it should. You never touch an API key.

Before launch

We try to break her

We run adversarial calls at her: insistent, flattering, upset, in a hurry, convinced another clinic said yes. Anything that gets through gets fixed before she goes live.

Every day

We watch her

24/7 monitoring. If she stops answering at 2 AM on a Saturday, that is our problem to catch and fix, not yours to discover on Monday morning.

Any time

You text us, we change it

New device, new provider, a price change, a phrase your clinician wants removed. You send a message and we update her. No ticket queue, no change fee, no dashboard.

Every week

You get the receipts

Calls answered, consultations booked, consultation-to-treatment conversion, device utilisation, package adherence, escalations, and what clients asked for that you do not offer.

Every month

We tune her

We read what she was actually asked, find where she was clumsy or too cautious, and improve her. She is better in month six than she was on the day she launched.

A front desk hire costs $35,000 a year, works one shift, speaks one language, and improvises under pressure.
Romy costs a fraction of that, works every hour you are open and every hour you are not, and holds the same line on call four hundred as on call one.

If you own the clinic

You didn't open a med spa to answer the phone.

You trained for the clinical work. Somewhere along the way you became the receptionist, the scheduler, the person answering price questions at 10 PM, and the only one who can be trusted to say the right thing when a client asks whether something is normal. That is not a business. That is a job you built for yourself and cannot leave.

Romy takes the part that never needed you, and takes it without ever putting a word in your clinician's mouth. The phone stops interrupting the treatment room. Sunday stops being admin. Every consultation arrives screened, photographed and prepared. And the callers you were quietly losing every week start showing up in the calendar instead.

You built your expertise in aesthetics. That is your specialty. It is not your job to also become an AI expert. That part is ours.

Med spa treatment room at night
Get the room back
Investment

Priced like a service, because that is what it is.

Every plan includes the build, the clinical boundary work with your clinician, the integration, the monitoring, the weekly reporting and unlimited changes within your setup. Plans differ by call volume, how many systems we connect and how much of our time you need — never by features. Month to month after any initial term, and you keep your number.

Core
$500/mo
+ $1,000 one-time build · CAD
  • Romy on your phone line and website
  • 500 call minutes / month
  • Full build: catalogue, providers, rooms, devices, buffers
  • Clinical boundary written and signed off by your clinician
  • Adverse-reaction escalation to your on-call line
  • One integration included — your booking system
  • Every language, switched on by default
  • Weekly owner report
  • Unlimited changes and boundary refinements
  • 24/7 monitoring, monthly strategy call
Book a free demo
Scale
$1,200/mo
+ $1,250 one-time build · CAD
  • Everything in Core, plus:
  • 1,500 call minutes / month
  • Up to three integrations — booking, CRM, marketing
  • Multiple locations or multiple workflows
  • Outbound recall and lapsed-package campaigns
  • Priority support, same-day response
  • Two strategy calls a month
Book a free demo
Custom
Built to fit
Groups, franchises & multi-location · CAD
  • Everything in Scale, plus:
  • Three or more integrations — whatever your stack runs
  • A Romy per location, one reporting view
  • Pooled minutes across every location
  • Call flows designed around how you actually operate
  • Named account lead, direct line and an SLA
Design yours with us
In every plan, at every price
Answering 24/7All languagesConsultation-first routingClinical boundary held Pre-screening as flagsPhoto & intake collectionRoom, device & buffer mathTest-spot enforcement Event-timing policyDeposits by secure linkCancellation & no-show policyPackage continuity Qualified waitlist fillMissed-call recoveryExact prep & aftercareAdverse-reaction escalation Complaint interceptionWarm transfer with summaryWebsite chatWeekly owner report

Extra minutes $0.50 · minutes reset monthly · pay annually and save 10% · month to month after any initial term, and you keep your number.
There is no cheaper tier. A managed front desk on a medical-aesthetic line costs what it costs, and doing it badly is considerably worse than not doing it at all.

Your questions, answered

What every clinic owner asks us first.

Is she going to give medical advice? This is my whole concern.

No, and the design is built around that rather than bolted onto it. She will not decide a treatment is appropriate, rule anything out, interpret what a caller describes, predict a result, estimate units or sessions, say a treatment is safe for someone, name a medication or a product brand, or comment on how anyone looks. When a caller pushes — and they do — she says so plainly and books the consultation. Your clinician writes and approves that boundary before she goes live, and any refinement afterwards is a text message to us at no cost. The best way to satisfy yourself is to call the number at the top of this page and spend two minutes trying to get her to cross it.

What happens if someone calls with a complication?

Everything else stops. She asks two questions — when the treatment was, and what they are noticing now — then escalates immediately to your on-call clinical line with a full written summary and tells the caller someone will ring them back on that number. She does not say what it might be, does not say it is probably normal, does not call it a reaction, and does not suggest anything at all to do at home. For breathing difficulty, facial or throat swelling, chest pain, fainting or any vision change she gives the 911 instruction and nothing else. No booking, no upsell, and no review request after a call like that.

Will she sound like a robot?

Call the number at the top of this page and judge for yourself. Romy uses premium natural voices under 800ms with barge-in, so clients can interrupt and talk over her the way they would with a person. You choose and approve her voice, her greeting and her script before she ever touches your line.

Does she really understand aesthetics, or is it just keywords?

She is built for med spas specifically. She knows a first treatment always needs a consultation, that filler and resurfacing need one even for a returning client, that a test spot has to be at least forty-eight hours before a first laser, that numbing occupies a room and a person, that your laser platform runs one treatment at a time clinic-wide, that neuromodulator maintenance runs three to four months and a laser body interval runs six to eight weeks, and that corrections and dissolving go to your medical director and nowhere else. That knowledge is ours before we start — it is not something we ask you to type into a form.

Will she quote prices, or units?

Prices, within your rules. Exact where your catalogue is fixed. "Starts at" where it is not, with what moves it named plainly. For filler, resurfacing, corrections and full-body laser she says the number comes after the consultation, because a guess is worse than a wait. And for per-unit treatments she states the per-unit price and your approved typical range, then stops — she never multiplies units by price and never estimates how many units someone needs.

How does she handle rooms, devices and numbing?

Before she offers any time she verifies the provider's licence for that service, the treatment room, device exclusivity across the whole clinic, recovery-lounge capacity for numbing, the numbing time itself, the post-treatment turnover, and whether the entire block finishes before closing. Where numbing applies she gives the caller the arrival time and the treatment start time as two separate times, and puts both on the confirmation. She will not shorten numbing, treatment, observation or turnover to rescue a schedule, ever — a late arrival gets rescheduled instead.

Can she stop someone booking too close to a wedding?

Yes, and it is one of the first things owners notice. The moment a caller mentions any date they are working toward, she applies your timing policy before offering anything: no first treatment and no injectable inside two weeks, no resurfacing, microneedling or peel inside four, laser mapped backwards onto its interval. She delivers it as service rather than as a refusal, usually by booking your low-downtime option close to the event and the consultation now.

Does she work with my booking software?

Square Appointments is what we are live on today. She reads real availability by service and by provider, then writes the booking during the call. If you run a clinic-specific platform, tell us which one and we will confirm what is possible before we promise you anything — and where an integration exists, we build it at the same price, with no integration surcharge. Some platforms are open and some are closed, and we would rather tell you the truth up front than sell you something and hand you a message-taker.

How long until she is answering?

As little as 5 business days once we have your catalogue, prices and access, though med spa builds usually run a little longer than other trades because the boundary work is worth doing properly. A single-location clinic is typically 7 to 12 days, and a group 2 to 4 weeks. Billing starts on the day she goes live, not the day you sign.

Is my client data safe?

We collect only what a booking needs, disclose AI use and call recording, store credentials securely, and never sell your data. You own it. She refuses card numbers, health-card numbers, medication lists and diagnoses by voice and redirects them to the secure intake form. Clinics holding personal health information carry obligations beyond general privacy law, so we scope that explicitly on the call before anything is built — we would rather tell you exactly what is and is not in scope than imply a certification we do not hold.

Will she replace my front desk?

No, and in a clinic we would argue against it. She takes the calls that do not need a person: hours, price ranges, straightforward consultation bookings, reschedules, package questions and the same ten questions. Your team gets that time back for clients in the building. Corrections, complaints, complex plans and anything off-script transfer with a written summary. You decide exactly where that line sits and we build it there.

What languages does she speak?

Effectively all of the ones your clients use — Portuguese, Mandarin, Cantonese, Arabic, Vietnamese, Korean, Spanish, French, Farsi, Russian, Ukrainian, Polish, Punjabi, Hindi, Tagalog, Italian and dozens more. She detects the language from the first sentence, answers in it, and switches mid-call if the caller does. The clinical boundary is identical in every language. Your transcripts, notes and reports always come back in English.

I have bought software before and never used it. Why is this different?

Because you never have to use this one. Most tools hand an owner a login and leave them to configure it, which is exactly why they end up unused — and in your trade, an unconfigured clinical boundary is not a wasted subscription, it is a liability. There is nothing here for you to set up, learn or maintain. We do the build and we do the changes. If you ever find yourself opening a dashboard, we have failed at our job.

Can I cancel?

Yes. Month to month after any initial term with simple notice, and you keep your phone number. If she is not booking consultations, you will see it in your weekly report long before you see it on your invoice.

Ready to stop losing consultations to voicemail?

The clinic down the road answers at 9 PM. Meet the receptionist who never oversteps.

Book a free 30-minute call. We will look at how your consultations actually come in, walk through the clinical boundary with you, recommend the right plan, and send your proposal within 48 hours. Sign, and we start building Romy for your clinic.

Already a client? Refer a clinic and earn a discount on your retainer.

Romy is built and run by Lumora Intelligence. Voice is where we start. Ask us what else we do.

Call Romy Book a free demo