Both your hands are busy and your eyes are on a lash line. The phone rings anyway — and it is the same six questions, forty times a week. Romy picks up on the first ring, turns "I want my nails done" or "can I get a fill?" into the right service at the right price tier for the right length of table time, and books it before the caller tries the studio down the street.
of inbound calls go unanswered at the average small business when staff are busy. A nail or lash tech's hands are never free.
of clients book with whichever business responds to them first. Not the best one. The first one.
of inbound volume lands after hours, when every chair is empty and nobody picks up.
a year for one full-time front desk in Canada. One person, one shift, and they still go home at six.
Romy is live on a real line running a demo studio. Ask what a full set with chrome costs. Say you have gel on from somewhere else. Ask for a lash fill when your last set was five weeks ago. Ask about a brow tint tomorrow. Ask her in Vietnamese. Then ask for a human and watch her hand you off.
She answers on the first ring, at midnight, on a Sunday, and during your busiest Saturday. This is the same build your studio would get, just trained on a fictional one.
No phone needed. Your browser asks for microphone access, then you are straight into a live conversation with the same assistant. The transcript appears as you speak. Try switching language mid-sentence.
Any AI can read a calendar. Your trade breaks generic receptionists for one reason: the caller almost never names the service correctly. "I want my nails done" and "can I get a fill?" are not bookings. Turning those into the right service, the right tier and the right length of chair time is the entire job — and it is what she is built for.
Nails: gel, acrylic, builder gel or dip. Removal, extensions, overlay, art, chrome, French, repairs, shape and length. Lash: classic, hybrid, volume or mega volume; curl, length and mapping; lift and tint versus extensions. Brow: lamination, tint, henna, threading, wax, shaping. Every one of those changes the duration and the price tier, and clients name almost none of them out loud. She asks the short list of questions that resolve it and books the chair time the work really needs.
The most expensive mistake in your trade, and it happens weekly. A nail refill booked as forty-five minutes that is really a soak-off and a new full set. A lash "fill" at five weeks with eight extensions left, which is a removal and a brand new set. Both blow up the schedule and someone eats the difference. Romy asks every time, in plain language: what is on now, who did it, and how long ago.
This is the one that carries real risk. Tints and lash adhesive need a patch test ahead of the appointment, and a front desk that forgets to mention it has just booked an appointment that cannot go ahead — or worse, one that should not have. Romy raises it automatically on every service you flag, books the patch test as its own slot, and will not confirm the main appointment inside your required window. Allergies, previous reactions, pregnancy questions and aftercare all get your approved wording, and anything outside it goes to a human. She never gives medical advice.
The question your front desk answers most and gets wrong most, because the honest answer depends on how many technicians are genuinely free at the same time. Romy checks real simultaneous capacity, not just "is there a gap". If three at once does not work, she offers staggered times rather than a maybe. And she knows a party of four is a booking, not a walk-in, so it gets the right number of techs and a real block of time.
Nail art, lash style and brow shape all live or die on the reference picture, and "I'll show you when I get there" is how a forty-five minute appointment becomes ninety. Romy texts a secure link during the call, the client uploads what they saved from Instagram or Pinterest, and it is tagged to the booking so the technician sees it in advance. If the look clearly needs more time than was held — a mega volume set booked as a classic, say — that gets flagged before the client is in the chair rather than halfway through it.
Nail, lash and brow catchments are among the most multilingual retail floors in any city, and the phone is where that costs you. Romy answers in whatever the caller opens with and switches mid-conversation when they do — Vietnamese, Mandarin, Cantonese, Korean, Spanish, Portuguese, Punjabi, Tagalog, Arabic, Russian, Farsi, French and dozens more. Same prices, same policies, same booking. Your notes, transcripts and reports all come back in English.
Taking the booking is the visible part. The revenue is in everything around it: the add-on nobody offered, the cancelled 4:30 nobody refilled, the deposit nobody took, the lash client who quietly stopped coming, and the missed call nobody followed up. All of it is included, at every price.
No menu tree, no "press one". A whole sentence with a service, a preference, a person and a time in it gets resolved into one correct booking — the right service, the right technician, the right duration, the right price range and a real slot.
Gel removal with a manicure. A repair with a refill. A brow tint with threading. A lash lift with a tint. Paraffin with a pedicure. She suggests what genuinely fits the booking, explains why in one sentence, then drops it if the answer is no. Your average ticket goes up because the offer finally gets made every time, not because anyone is being pushed.
She matches on specialty, seniority, language, gender preference where you offer it, returning-client history and actual availability. Your volume lash artist, your Russian manicure specialist, your brow shaper — each gets the work they are actually good at. When someone's usual tech is off, she says so and offers the closest real match rather than quietly reassigning them.
You cannot resell a 4:30 that opens at 3:00, and a two-hour lash set is a whole afternoon gone. When a slot frees up, Romy works your waitlist immediately and offers it to the clients who actually qualify for that service and that technician — not a blast to everyone.
She explains your cancellation and no-show policy in your words, takes the deposit on the services where you require one, and texts the payment link before the call ends. She distinguishes a reschedule from a cancellation properly, and she will only grant a one-time courtesy exception if you have configured one — never because a caller pushed hard.
If a call ever drops or comes in while she is on another line, the caller gets a text within seconds — and it keeps the context of what they were calling about, so they are not starting from zero. This alone recovers bookings that today simply vanish.
Returning clients get recognised on the number they call from, and she recalls only what you have approved: usual technician, usual service, lash curl and length, allergies and sensitivities, patch-test date, preferred language, parking needs. Regulars stop having to re-explain themselves to a phone, which is the single thing that makes an AI receptionist feel like a real front desk.
Complex work, complaints, unusual requests and anything off-script go to a person — with a written summary, so nobody has to make the client repeat themselves. That is the difference between a transfer that feels premium and a transfer that feels like being put in a queue.
Extensions, elaborate art, mega volume sets and corrective brow work genuinely cannot be priced blind, and a made-up number is a fight at the till later. She gives your approved range, says plainly what moves it, and converts the call into a consultation with photos attached instead of a guess.
She sends your aftercare instructions — no water for twenty-four hours, no oil-based cleanser, no picking — asks how it went, and prompts a review from the clients who had a good visit. Crucially, unhappy feedback is routed to a manager first, so you get the chance to fix it privately instead of reading about it publicly.
This is where your recurring revenue lives, and it is the first thing that slips when the desk is busy. Lash infills at two to three weeks, before the set is past saving. Gel at three. Brow lamination at six to eight. Tints at four. She reaches out at the right moment for that specific service and books it on the call rather than leaving a link to be ignored.
If you run more than one of these under one roof, this is where generic bots fall apart. A client wanting a fill, a brow tint and a pedicure is one visit, three services, possibly two technicians and one continuous block. She sequences it properly, checks who is free when, and quotes the whole visit rather than three disconnected prices.
Right now, nobody knows how many bookings the phone lost last week, because a missed call leaves no evidence. Romy makes it all countable: what came in, what she booked, what people asked for that you do not offer, and why clients cancelled. One page, in plain English, every week.
Illustrative figures, to show the shape of the report. Yours contains your real numbers, and it lands before the invoice for the month after it — so you always see the value before you see the bill.
A high-volume gel bar and a lash studio taking two-hour sets have almost nothing in common at the phone. Different questions, different durations, different compliance, different rebooking rhythm. Pick yours and see what she already knows before we start.
If your clients book a chair and somebody has to answer the phone to make it happen, Romy fits. Not sure where you land? It takes one call to find out.
You cannot answer mid-set with tweezers in one hand and a client's eye taped shut, or with a brush loaded and someone's finger in yours. So the phone rings out, or someone shouts an answer across the room and gets the price wrong. The caller who wanted a hundred-and-fifty-dollar volume set hears four rings and a voicemail beep, and books at the studio two doors down that picked up. Nobody logs it. It just quietly happens forty times a week.
Adhesive is curing, the brush is loaded, the client's eyes are closed. Most callers never leave a voicemail — they dial the next studio on the map.
The same handful of questions, all day, every day, each one pulling a technician off a chair for ninety seconds and costing everyone their rhythm.
Booked as forty-five minutes, arrives five weeks out with eight lashes left, or with acrylic that needs two hours of soak-off. The rest of the day slides.
A tint booked for tomorrow that legally cannot go ahead. Either you turn her away at the door, or somebody takes a risk they should not be taking.
Tiers by length, by density, by art, by tech. Whoever is nearest the phone guesses, and the client arrives expecting a number nobody meant.
Lash clients churn silently. They miss one fill, the set is gone, and rebooking never happens because nobody had a spare minute to call them.
Nails, lash and brow are the most substitutable services in beauty. There are four studios within a ten-minute walk and the client does not know which is better. They are booking with whoever picks up and gives them a straight price. Every minute you take to call back is a minute someone else is closing them.
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Directional, not a measured statistic. The shape is the point, and every studio owner already knows it is true.
Romy picks up on the first ring, resolves the service, quotes the tier and books it. The client never dials anyone else.
Someone spots the missed call between clients and rings back. Sometimes you catch them. Often you get voicemail, because they are on the phone with the next studio.
They have spoken to two other places. You are now the third quote, and the third quote is a price comparison, not a booking.
They are booked, and they will post the set from someone else's chair. You will never know they called.
Web forms and Instagram DMs are where these bookings go to die. They sit unanswered until someone has a free minute, which in a busy studio is never. Romy calls the moment the form lands, while they are still on your page with their phone in their hand, resolves the service, and books them before they open the next tab.
A real request, the way people actually talk. Not a menu, not a form, not "press one for bookings".
"Hi, can I get my lashes and brows done Saturday? Something a bit fuller than last time, and my friend wants to come too."
Fill or new set, and how long since the last one. Classic, hybrid or volume. Tint with the brows, and is the patch test still in date. Two people at once or staggered. She asks only what changes the booking, then quotes your approved tier.
Books two techs for the right block, takes the deposit on the lash set, checks the patch-test window, states your cancellation policy in your words, and sends the confirmation before they hang up.
Texts a secure link for the inspiration photo and tags it to the booking, then sends your prep notes — come with no eye makeup, arrive five minutes early — so the appointment starts on time.
Not a phone tree, and not a separate website chatbot quoting different prices. One agent, one knowledge base, writing into the booking system you already run.
One call. Your service menu, your price tiers, your real durations, which tech does what, your patch-test rules, and your rules on walk-ins, groups and deposits.
We train Romy on your menu and wire her into your booking system. Nothing for you to configure, no dashboard to learn.
We run test calls with your real client questions, in the languages your clients use. You hear her voice and sign off before she touches your line.
24/7 monitoring, a weekly report of what she booked, and improvements included inside your retainer.
Two numbers. The sliders start at typical figures for nail salons, so move them to yours. Most owners have never actually done this maths, which is exactly why the number is what it is.
Every call nobody picked up: after hours, mid-set, during the Saturday rush, while the other line was busy.
Not one visit. A lash client on a three-week fill cycle is seventeen appointments a year.
One in four is deliberately conservative. These are your own inputs, not a claim about results. CAD.
This is the full list, not a teaser. Other vendors charge more for the useful parts, or leave them for you to configure. We build all of it into your Romy and tune it every month, at every price.
Every one of these is included at every price, switched on and tuned for your salon by us. There is no feature list to shop from and nothing to upgrade into.
Cheaper AI receptionists exist. The columns that matter are the middle two.
| Option | Who sets it up and fixes it | Knows your trade specifically | Every language | Monthly |
|---|---|---|---|---|
| Voicemail | Nobody. It just takes a message | No | No | $0, and the client is gone |
| Another front-desk hire | You hire, train and cover them | Once they learn it | Whatever they happen to speak | $2,900–$3,750 |
| Human answering service | Them, from a generic script | No, they read from a card | Usually English only | $235–$1,275+ |
| Self-serve AI receptionist app | You do. Scripts, integrations, fixes | "Salons" as one category | Sometimes, if you configure it | $150–$400, plus your evenings |
| The AI inside your booking software | You do, and only if you stay on that platform | Generic to their whole customer base | Varies by platform | Bundled or add-on |
| Romy for Nails, Lash & Brow, by Lumora | We do. All of it, every month | Built only for nails, lash & brow | Yes, automatically | From $500 |
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Market ranges in CAD, from Lumora's competitive analysis, August 2026.
You did. They are real and some are decent. Before you buy one, understand what the price difference actually is, because it is not the AI.
Software, and a login. You write the greeting. You type in every service, every tier, every add-on and every duration. You set the escalation rules. You connect the booking system yourself. And when it books a two-hour full set with art into a forty-five minute refill slot on a Saturday, you go hunting for the setting that did it — between clients, with gel on your hands.
One call, then we build her. We load your menu, your tiers and your real durations, wire her into your booking system, and test her against the questions your clients actually ask — in the languages they ask them in. She goes live only after you have heard her and said yes. Something wrong at 8 PM? You text us. We fix it.
Genuinely: if you enjoy setting up software and your evenings are free, buy it. It will work. We are built for owners whose evenings are already gone, who have never once wanted to open a dashboard, and who would rather pay someone to make the phone stop being their problem.
You are not choosing between two AI receptionists. You are choosing between software you have to run and a front desk we run for you.
Every other AI receptionist hands you a login and wishes you luck. We build Romy for your salon, launch her, watch her, and improve her every month. You never configure anything. Here is exactly what we commit to, in writing, before you spend anything.
We test her against your real client questions — the awkward ones included, in the languages your clients actually use — and you sit on that call. She does not touch your phone line until you have heard her voice, read her script and said yes to both. If she is not right, she does not go live. There is no version of this where you find out how she sounds from an angry regular.
You do not pay a retainer through the build. The clock starts on go-live. After any initial term it is month to month with simple notice, you keep your phone number, and you see the weekly report of what she actually booked long before you see the invoice for the month after it. If she is not earning her keep, you will know from your own numbers first.
Chrome pricing went up. New technician started. Holiday hours. You added lash lifts. Something she said clumsily on a Tuesday. You send us a text and we change her. No configuration screens, no ticket queue, no change fees, no per-request billing, no waiting for a release. That is not a support policy we tacked on. It is the entire product.
We would rather you tested her than read a quote you cannot verify. The number at the top of this page is live. Call it, push her, and judge us on what you actually hear.
Think of it the way a business thinks about managed IT. Nobody hires a person to run their email and phone systems; they pay a company to just handle it. Same idea. The AI is the cheap part, and anyone can rent a voice. What you are paying for is the build we do for your specific salon, the nail, lash and brow knowledge we already have so you do not have to explain your own trade, and the people who stay on it after launch instead of pointing you at a help centre.
A consultant pulls out your service menu, your price tiers by length and art, your add-ons, your deposit rules, how long each service really takes, and which technician is genuinely good at what.
Your greeting, your tone, your escalation rules, your walk-in and group policies. She is scripted for your salon, not picked from a template list of three personalities.
We connect your booking system, map every service and every technician, and prove a booking she makes lands exactly where it should. You never touch an API key.
We run your real questions at her, the awkward ones included, in the languages your clients use, and fix what she gets wrong. She goes live only after you have heard her and said yes.
24/7 monitoring. If she stops answering at 2 AM on a Saturday, that is our problem to catch and fix, not yours to discover on Monday morning.
Price went up. New tech started. Someone left. Holiday hours. A new service on the menu. You send a message and we update her. No ticket queue, no change fee, no dashboard.
A plain report: calls answered, bookings made, what clients asked most, what you are being asked for that you do not offer, and why people cancelled. Proof of value in writing.
We read what she was actually asked, find where she was clumsy or too cautious, and improve her. She is better in month six than she was on the day she launched.
A front desk hire costs $35,000 a year, works one shift, speaks one language, and eventually quits.
Romy costs a fraction of that, works every hour you are open and every hour you are not, and gets better every month instead of leaving.
You opened it to do the work. Somewhere along the way you became the receptionist, the scheduler, the person texting everyone back at 10 PM, and the only one who actually knows what a volume set or a full set with chrome should cost. That is not a business. That is a job you built for yourself and cannot leave.
Romy takes the part that never needed you. The phone stops pulling techs off the chair. Sunday stops being admin. Your team stops guessing what to quote. And the bookings you were quietly losing every week start showing up in the calendar instead.
You built your expertise doing this work. That is your specialty. It is not your job to also become an AI expert. That part is ours.
Every plan includes the build, the integration, the monitoring, the weekly reporting and unlimited changes within your setup. Plans differ by call volume, how many systems we connect and how much of our time you need — never by features. Month to month after any initial term, and you keep your number.
Extra minutes $0.50 · minutes reset monthly · pay annually and save 10% · month to month after any initial term, and you keep your number.
There is no cheaper tier. A managed front desk done properly costs what it costs, and doing it badly is worse than not doing it at all.
Call the number at the top of this page and judge for yourself. Romy uses premium natural voices under 800ms with barge-in, so clients can interrupt and talk over her the way they would with a person. You choose and approve her voice, her greeting and her script before she ever touches your line.
She is built for nails, lash and brow specifically, which is the entire point of this page. On nails she separates gel from acrylic from builder gel from dip, knows a refill is not a full set, and prices by length and art rather than one flat number. On lash she distinguishes classic from hybrid from volume from mega volume, and knows a five-week "fill" is really a removal and a new set. On brow she treats lamination, tint, henna, threading and wax as separate services with their own durations and intervals. That knowledge is ours before we start — it is not something we ask you to type into a form.
Yes, and it is the reason a lot of lash and brow studios come to us. You tell us which services require a patch test and what your window is — twenty-four hours, forty-eight, whatever your insurer requires. She raises it automatically on every one of those services, books the patch test as its own slot, and refuses to confirm the main appointment inside the window. For returning clients she checks whether the test on file is still in date rather than sending everyone back to square one. She will not talk a client out of it and she will not make an exception because someone pushed.
You set the rule once and she applies it every time. Most studios will not fill foreign work, so she books a removal and a new set, or a consultation first, depending on what you tell us. What she will not do is take the booking as a straightforward fill and leave your artist to have that conversation with a client who is already in the chair and already annoyed.
That is the normal case in a nail salon, and it is what she is designed for. "I want my nails done for a wedding" becomes a short, friendly set of questions — natural nails or length, art on all ten or a few, anything on now that needs removing — and comes out the other side as one correct service at one correct price tier with the right table time held.
Yes, and this is where generic AI receptionists fall over. She checks how many technicians are genuinely free at the same time rather than just looking for a gap, and if three at once does not work she offers staggered times instead of a vague maybe. Parties of four or more are treated as bookings with the right number of techs, not as walk-ins.
Effectively all of the ones your clients use: English, Vietnamese, Mandarin, Cantonese, Korean, Spanish, Portuguese, French, Tagalog, Punjabi, Hindi, Urdu, Arabic, Farsi, Russian, Ukrainian, Polish, Romanian, Italian, Japanese, Thai and more. She detects the language from the first sentence, answers in it, and switches mid-call if the caller does. Your transcripts, notes and reports always come back in English.
No. She offers what genuinely fits the booking — removal time when there is product on, a repair with a refill, paraffin with a pedicure — explains it in one sentence and drops it the moment the answer is no. You approve every add-on she is allowed to mention. The lift comes from the offer finally being made consistently, not from pressure.
Square Appointments is what we are live on today. She reads real availability by service and by technician, then writes the booking during the call. If you run something else, tell us which one and we will confirm what is possible before we promise you anything — and where an integration exists, we build it at the same price, with no integration surcharge. Some platforms are open and some are closed, and we would rather tell you the truth up front than sell you something and hand you a message-taker.
As little as 5 business days once we have your service menu, prices and access. A small studio is usually 5 to 7 days, a busier salon 7 to 12, and a multi-location group 2 to 4 weeks. Billing starts on the day she goes live, not the day you sign.
She follows your rules and warm-transfers to a person with a written summary attached, so whoever picks up already knows what the client wants and nobody has to repeat themselves. She never guesses and never invents a price. Anything that sounds like an allergic reaction, an injury or a complaint about previous work goes to a human immediately, and she does not give medical advice under any circumstances.
Yes. She explains the policy in your words, takes the deposit on the services you nominate, and texts the payment link before the call ends. She distinguishes a reschedule from a cancellation properly. She will grant a one-time courtesy exception only if you have configured one — never because a caller pushed hard, which is the part a human front desk struggles with most.
No. Keep them. She works alongside your front desk and takes the calls that do not need a person: hours, price ranges, walk-in questions, straightforward bookings and reschedules. Your team gets that time back for the clients in front of them. If a bridal party of twenty calls, Romy should not be handling that, and she does not — it transfers with a summary. You decide exactly where that line sits and we build it that way.
Because you never have to use this one. Most tools hand an owner a login and leave them to configure it, which is exactly why they end up unused. There is nothing here for you to set up, learn or maintain. We do the build and we do the changes. If you ever find yourself opening a dashboard, we have failed at our job.
We operate to PIPEDA-aware standards. We collect only what the booking needs, disclose AI use and call recording, store credentials securely, and never sell your data. You own it. Photo intake runs over a secure link with your retention rules applied.
Yes. Month to month after any initial term with simple notice, and you keep your phone number. If she is not booking, you will see it in your weekly report long before you see it on your invoice.
Book a free 30-minute call. We will listen to how your bookings actually come in, recommend the right plan, and send your proposal within 48 hours. Sign, and we start building Romy for your salon.
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Romy is built and run by Lumora Intelligence. Voice is where we start. Ask us what else we do.
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